FAQ
Frequently asked questions
Answers about orders, delivery, sizing, care and returns.
How long does delivery take in Lithuania? +
Orders in Lithuania are usually delivered within 2–3 business days. More information is available on the Delivery page.
Do you ship internationally? +
Yes, we ship to the European Union and other countries. Delivery in the EU usually takes 4–6 business days; outside the EU, around 5–8 business days.
Can I return or exchange an item? +
Yes, unworn, unwashed and undamaged products with original labels can be returned or exchanged within 14 days of receiving the parcel.
How do I choose the right size? +
Please check the product description and the Size guide. Fit may vary depending on the sweater style.
How should I care for my sweater? +
Hand wash or use a gentle low-temperature cycle, use a wool-friendly detergent, dry flat and store folded. Read more on the Care page.
Are Neri Neri sweaters made in Lithuania? +
Yes. Neri Neri sweaters are made in Lithuania, combining Lithuanian knitting tradition with the quality of Italian yarns.
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